We usually pack up and post your items within 3 working days of receiving your order.
We ship via Royal Mail second class post
For orders totalling £3.50 or under shipping is £1.75
For orders over £3.50 up to £50 shipping is £2.95
For orders over £50 shipping is FREE!
We currently only ship to the UK
RETURNS or Exchanges :
If you decide you want to return your item/s for a refund or exchange them for another size or colour, please contact us within 14 days of receiving the item/s, letting us know what you would like to do.
You must then return the items to us within 14 days of sending the email (you may want to obtain proof of postage)
You, the customer is responsible for the cost of the return.
Items must be unwashed, unworn and in original packaging if relevant. Please include a copy of your original order number and a note to say why you are returning.
Parcel the item in suitable packaging. You can use the original bag if it’s still intact, or you can use something else – just make sure it’s safe and secure.
Please send to: Badger Trail Events (Returns), 17 Hamble Road, Poole, BH15 3NJ
You can download a returns label to print here (not postage paid)
If you require a refund and the order is eligible we will process the refund within 14 days of receiving your return including the original postage cost.
If you require an exchange please make sure you tell us what you want instead, including the item name, the size you want it in and the colour (if the item is available in more than one colour).
If an item to be exchanged is more expensive than the one you’re sending back, we will contact you to arrange additional payment.
We will cover the cost of the postage to send your exchange to you.
If we cannot exchange the item; for instance, if the item you want instead is no longer in stock, we will contact you to inform you and if required can process a refund instead.